Untitled Document

Returns Policy

Please print this page for your reference

Preauthorization is required for all returns. Requests for return authorization must include a valid invoice number and date. All returns must have a Return Memo Authorization number (RMA #) written clearly on the outside of the package. Returns without a valid RMA # will be refused. All RMAs are valid for 90 days.
All returns must be in mint condition, not shelf worn, torn or scuffed; free of labels and stickers. Books must still be in print and still be distributed by ISBS.
Overstock returns will be accepted between 90 days and 365 days of ship date.
The following must be reported within 2 weeks of invoice date including:
Damaged or defective books
Short shipments
Shipment errors; i.e. wrong binding, wrong volume number, etc.
Credit for shipping charges will only be granted for damaged or defective merchandise or if the shipment was a result of an ISBS error.
Cash refunds are not given for overstock returns or to resale accounts. The only exception to this is for single title, prepaid orders - in which cash refunds are issued only at the customer’s request.
Credit memos are valid within one year of issue date. Please apply them to a new order.
Overstock returns received in non-resaleable condition will be held 30 days for a UPS or FedEx Call Tag. Books unclaimed after 30 days will be destroyed.
Shipping charges incurred from unauthorized return shipments are the responsibility of the customer.
Allow up to two weeks for response for all types of return requests.
If your return is authorized, you will be faxed or mailed a Return Authorization, including a Return Memo Authorization number (RMA #) and some return instructions.
Please do not include more than one type of return per return request / claim.
Returns from Canada incur an 'ISBS Canadian Returns Documentation Fee' of $25.00

Types of Returns

Overstock
1. Please fax or mail us a request for return listing the titles and ISBNs, and the invoice numbers on which the books were ordered in the last 365 days

Damaged
1. Please retain the packing materials this book arrived in.
2. Please contact ISBS within 2 weeks of delivery.
3. Each request should only contain items from a single invoice.
4. Each request should include a description of the condition of the packaging in which the book arrived.
5. Please fax or mail us a request for return listing the titles and ISBNs, and the invoice numbers on which the books were ordered.

Short Shipments / Wrong Book / Defective
1. Please contact ISBS within 2 weeks of delivery.
2. Please provide all of the following information which applies to your situation:
• State which book you were short shipped and the quantity.
• State which book you ordered and which book you received instead.
• Describe book’s defect.
3. Please state if you are requesting a credit be applied to your account, or if you want the book to be reshipped to you.
4. Please be advised that there is a $25 administrative charge for all invalid claims.

Written or verbal preauthorization is required on all returns.
No Exceptions.


ISBS Returns Policy

	Returns Policy Please print this page for your reference Preauthorization is required for all returns. Requests for return authorization must include a valid invoice number and date. All returns must have a Return Memo Authorization number (RMA #) written clearly on the outside of the package. Returns without a valid RMA # will be refused. All RMAs are valid for 90 days. All returns must be in mint condition, not shelf worn, torn or scuffed; free of labels and stickers. Books must still be in print and still be distributed by ISBS. Overstock returns will be accepted between 90 days and 365 days of ship date. The following must be reported within 2 weeks of invoice date including: Damaged or defective books Short shipments Shipment errors; i.e. wrong binding, wrong volume number, etc. Credit for shipping charges will only be granted for damaged or defective merchandise or if the shipment was a result of an ISBS error. Cash refunds are not given for overstock returns or to resale accounts. The only exception to this is for single title, prepaid orders - in which cash refunds are issued only at the customer’s request. Credit memos are valid within one year of issue date. Please apply them to a new order. Overstock returns received in non-resaleable condition will be held 30 days for a UPS or FedEx Call Tag. Books unclaimed after 30 days will be destroyed. Shipping charges incurred from unauthorized return shipments are the responsibility of the customer. Allow up to two weeks for response for all types of return requests. If your return is authorized, you will be faxed or mailed a Return Authorization, including a Return Memo Authorization number (RMA #) and some return instructions. Please do not include more than one type of return per return request / claim. Returns from Canada incur an 'ISBS Canadian Returns Documentation Fee' of $25.00 Types of Returns Overstock 1. Please fax or mail us a request for return listing the titles and ISBNs, and the invoice numbers on which the books were ordered in the last 365 days Damaged 1. Please retain the packing materials this book arrived in. 2. Please contact ISBS within 2 weeks of delivery. 3. Each request should only contain items from a single invoice. 4. Each request should include a description of the condition of the packaging in which the book arrived. 5. Please fax or mail us a request for return listing the titles and ISBNs, and the invoice numbers on which the books were ordered. Short Shipments / Wrong Book / Defective 1. Please contact ISBS within 2 weeks of delivery. 2. Please provide all of the following information which applies to your situation: • State which book you were short shipped and the quantity. • State which book you ordered and which book you received instead. • Describe book’s defect. 3. Please state if you are requesting a credit be applied to your account, or if you want the book to be reshipped to you. 4. Please be advised that there is a $25 administrative charge for all invalid claims. Written or verbal preauthorization is required on all returns. No Exceptions.


International Specialized Book Services 920 NE 58th Ave Suite 300 Portland, OR 97213 1-800-944-6190 ~ Fax 503-280-8832 returns@isbs.com